Privacy Policy

1. Scope

This policy explains how Vivipilot handles information when you use vivipilot.com, Vivipilot Cloud, the Vivipilot Agent, shared previews, billing, and connected Desktop features.

2. Information we process

• Account data: your email address, authentication identifiers, and account preferences.
• Cloud project data: projects, scenes, versions, explicitly uploaded assets, shared previews, and synchronization metadata.
• Agent data: prompts, references, generated output, and usage records required to run the service and apply credit limits.
• Billing data: subscription status, plan, invoices, and Stripe customer identifiers. Stripe processes payment-card details; Vivipilot does not store complete card numbers.
• Device and service data: connected-device identifiers, sync status, request metadata, and security or diagnostic records needed to operate and protect the service.

3. Desktop and bring-your-own-key use

Local Desktop projects and locally configured AI-provider credentials remain on your device unless you explicitly connect a project to Vivipilot Cloud or use a Cloud feature. When you use your own provider key, the selected provider processes your request under its own terms and privacy policy.

4. How we use information

We use information to authenticate accounts, save and synchronize Cloud projects, run Agent requests, process subscriptions, enforce plan limits, provide shared previews, prevent abuse, troubleshoot problems, and improve service reliability.

5. Service providers and disclosure

We share information only as needed with infrastructure, authentication, payment, and AI-processing providers that help deliver Vivipilot; when required by law; to protect users and the service; or as part of a business transfer. We do not sell personal information.

6. Retention and deletion

Cloud project versions are retained according to the active plan. Other account, billing, security, and service records are kept only for as long as reasonably needed to provide the service, meet legal obligations, resolve disputes, and prevent abuse. You may request account or personal-data deletion by contacting us.

7. Security and your choices

We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. You can manage connected devices and billing from account settings, choose whether to enable Cloud sync, and use Desktop with your own provider key where supported.

8. Children

Vivipilot is not directed to children under 13, and we do not knowingly collect their personal information.

9. Changes and contact

We may update this policy as Vivipilot changes. We will revise the date above when we do. For privacy questions or requests, email support@vivipilot.com.